Cancellation & refund policy.

1. Cancellation timeframes

What we keep depends on the day your cancellation email reaches us (Costa Rica time). Your booking confirmation shows the exact dates.

• Up to 30 days before check-in — we keep nothing; you get back everything you paid.
• From 29 to 7 days before check-in — we keep 50% of the total price.
• Less than 7 days before check-in, or no-show — the full price applies.

Anything you paid beyond what we keep is refunded. If you chose prepayment and balance, the prepayment covers the 50%: cancelling 29 to 7 days before check-in costs nothing more.

2. No-show policy

If the guest does not arrive on the scheduled check-in date without prior notice, the full reservation amount will be charged and no refund will be issued.

3. Refund processing

Refunds go back to the payment method you used, within 5–10 business days. Payments in euros, Canadian dollars or colones are refunded in the same currency to the account they came from, in proportion to the amount paid.

4. Payment terms

See § 2 of our Terms & Conditions.

5. Force majeure

In exceptional circumstances beyond our control (natural disasters, government travel restrictions affecting Costa Rica, etc.), we may offer date-change credits in addition to or in lieu of refunds at our discretion.

6. How to cancel

To cancel a reservation, email us at hola@nori-villas.com with your booking reference. Cancellations take effect from the time the email is received. WhatsApp messages can be used for faster contact but the formal cancellation must be confirmed by email.

7. Disputes

Any disputes regarding refunds or this policy will be resolved according to Costa Rican law. The website operator is Manzu Invest SRL (Costa Rica Legal ID 3-102-868030).